chuck l. zhao, process engineer 

If people make complicated things complicated, or simple things simplified, nobody will appreciate them.  When you make complicated, powerful things simple, people will love you for it.

I was the visionary behind offering online payments to the forwarders, using iPads for the mobile warehouse project and also coined the name ePic.  I’ve managed to come up with a knack for pushing the process owners to not accept the status quo and guiding them into the new paradigm of truly paper-free operations. I am  keen on identifying what matters the most and foreseeing what’s coming next.

Not only our customers deserve an excellent user experience, but also employees who serve the customer. I am still actively looking for partners who can “e-freight” with me. 

e-Cargo must begin from within, and e-freight would be a mere vision if we did not replace a paper-driven mess with a paper-free, people-centric process in the warehouse space.

All the stakeholders are empowered to achieve a new, simple cargo process. Tomorrow is already here. Gone will be the paper-dependent madness. Now people are buried in a paper-centric mess. Business is not going to be sustainable if our frontline people are trapped by paperwork – breakdown paper, copy paper, print paper, staple paper, give and take paper, file paper, put away paper, miss and look for paper, discard paper – paperwork over paperwork over mountains of more paperwork. It is just insane.

The real challenge facing us together is how to transform from a paper-driven madness to a people-centric, simple cargo process.