What significant new technology in the air cargo handling warehouse has the sector and/or your organization benefited from in the last couple of years?

Inspired by IATA e-freight vision and promoting e-Cargo, we’ve implemented ePic since 2010. ePic, made in-house, is an air cargo warehouse management system comprised of five modules: ePic Office Suite, ePic Mobile Warehouse app, ePic Online Forwarder portal, ePic Airline portal, and ePic Camera app.

Our value propositions to our airline customers – Visibility, Real-time Cargo Update and Future-proof Quality

  1. ePic gives carriers and their shipping agents 100% visibility of their freight as it comes in and goes out through our warehouse.
  2. ePic provides our customers real-time, end-to-end status update from the point of cargo acceptance at the origin station to the point of cargo recovery at the destination
  3. ePic allows instant picture taking of every single shipment at every key motion point throughout the warehouse space. Those pictures effectively minimize the future disputes and liabilities and therefore largely assure the service quality.

Our value propositions to operations – Efficiency, Productivity and Cross-the-function Collaboration

  1. ePic makes our warehouse paperless
  2. The mobile apps through iPads outfit on the forklift constantly connecting cargo with data speed up cargo processing and flight (de)manifestation
  3. One unified process for all airlines we handle under one roof gives us greater synergy within our workforce and optimize our processes to the fullest

Our best practice enabled by and centered on ePic is the first time ever in cargo handling sphere. We’re mindful of the legacy and traditions, but bold on setting a new standard and shaping a future that the aviation deserves in the digital age.

How do you see this developing this year? And beyond this year?

We’ll continue to promote eCargo this year. We’ll continually push paperless cargo handling transition not only in the documentation department, but also in the warehouse cargo processing space. Actually we’ll put more emphasis on paperlessness on the warehouse floor. Not just to save the trees by going paperless, we have been enacting a paradigm shift.
We believe an e-freight day will refuse to arrive until the entire warehouse space is free of paper.

Do you plan to introduce any new technology in the air cargo handling warehouse in 2016? What benefits do you expect to gain from these?


Our objective is to transition every cargo facility of ours into eCargo best practice. We have an ePic global rollout plan in place. Our goal is to put ePic at every corner of all our warehouses. When we get close to 100% ePic usage companywide, we’ll be able to come up with something more significant – big data from data capture to business intelligence. A big data driven operation model will change the way of doing business as we know it.

Are there any breakthrough technologies being developed that you are aware of, or that you hope can be developed?


We believe that next big thing for us is the big data – large pools of data that are captured, communicated, aggregated, stored, and analyzed – coupled by immediacy of information sharing across-the board, will definitely unleash a powerful force we can only imagine now. One thing that will happen for sure is that innovation on our operations and productivity in our workforce will be revolutionary.

What effects have process improvements such as e-Freight and/or Cargo 2000 been having on technology, processes and operations in the warehouse? How do you see this developing?


We’re all for e-freight in concept and in practice. As discussed above, only transition of warehouse management into eCargo best practice is key to sustaining a business such as cargo handling with ever shrinking profit margin. Investment in technology is the only factor in making and keeping “doing more with same” true. Cargo 2000 (now sheepishly shortened as C2K) is being redefined by IATA. We welcome that change of definition and change of attitude. It is time that C2K at the digital age were repurposed. C2K is to answer the real hard pressing question that any customer cares most every day – “Where is my cargo?” rather than to be interested in the outdated notion of offset time, which comes from a set of traditional SOP’s controlled by paper – how quickly you can update the freight status in the system. People need real time information more than ever. Anything less is not acceptable.